Lease Agreement Management

The app coordinates the interdepartmental efforts to manage Leases Agreement changes in the UK for more than 10k buildings under management.

القسم
Facilities, Finance & Billing
الصناعة
Com. Real Estate
التكامل
Yardi
عدد المستخدمين:
850

Our customer is the world’s largest commercial Real Estate services and investment firm. They offer a broad range of integrated services, including facilities, transactions and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.

  • Size: 100,000 employees
  • Geographical Reach: Global
  • Annual Turnover (2019): USD 24 Billion

The company is always in search of customer experience improvement without impacting internal cost and eventually the bottom line. Customer lease agreements constantly need to be adjusted to adapt to occupiers’ requirements. However even with the existing Lease Event solution, management of commercial lease contract was not streamlined. That is why, AMO was chosen to rebuild the application to cater for the increasing needs of the business.

The Challenge

The company’s Lease Management Operation was often found under strain due to the sheer volume of changes.

It was becoming increasingly difficult to coordinate the interdepartmental efforts to manage Leases Agreement changes in the UK. New Leases were identified as the key billing process pain point and the existing Lease Events solution presented a number of limitations including inter-system data discrepancy. The manual reconciliation was compounded by the fact that the user interface was not intuitive enough, hence slowing the whole process down.

Prior to implementing the new version of Lease Events App, the company was facing numerous challenges:

  • Property Management involves multiple teams and departments including finance, billing, accounting. Lack of a standardised system led to confusion as to each other’s roles and responsibilities.
  • Complex approval matrices and processes resulted in Lease Operations bottleneck and resulting backlog.
  • Ever-changing service charges were not accurately tracked.
  • Incorrect billing which translated into errors in the System and service charge backlog.
  • Due to the complexity of the process, communication with customers was broken and lengthy. This resulted in high volumes of client queries and escalations related to billing
  • Inter-departmental performance was not measurable which made it difficult to provide guaranteed SLAs to end-customers.
  • Internal handover of tasks between the different teams was not straightforward. The use of emails between departments was prone to confusion and errors.
  • Data inconsistencies between systems implied that more time was wasted to reconcile data and cost calculations.

AMO Journey

AMO was selected to rebuild the existing platform to remove impediments and accelerate process and team’s performance. Business workshops were carried out to pinpoint weaknesses in the processes and ways to optimise them.

Eventually, AMO designed a new dynamic interface underpinned by complex matrices. The business workflow was revamped entirely to include different approval layers and scenarios. Nintex K2 Five technology was also leveraged to neatly integrate with Tramps and Yardi systems; both software pillars in Property and Real Estate industry.

The Solution

The objective of the solution was to improve the quality and timeliness of the end-to-end billing process with a view to standardise approach & streamline activities. The bespoke solution implemented by AMO enables complete traceability for any changes required on active lease agreements. This includes surveyors’ data input, contractual reviews, billing management, and invoicing.

The platform provides strict governance while focussing on specific users’ needs at every stage of the process. Change management performance is also measured now, to provide executive visibility on pinch points and areas for improvement.

With the redesigned Lease Event Application, the customer is reaping the following benefits:

  • Processing time was dramatically reduced
  • Quality, consistency, and productivity were improved as teams are more focused on their areas of expertise.
  • Clearer visibility and better control with quicker turnaround times.
  • Accurate & timely billing. The improvement in the billing process led to less rework, quicker end-to-end delivery times, and ultimately a better customer and colleague experience.
  • Better collaboration among departments
  • Competitive advantage as the leasing solution enhances both personnel and market efficiencies.

This application provides a technological edge as they are now capable to honour contractual changes quicker and therefore provide commercial adjustments in a very tight timeframe with great accuracy.

وقت التطوير (بالأيام)

95

الإجمالي (بالأيام)

130

الوقت المنقضي (بالأسابيع)

16

حجم التطبيق:

L

نهج التسليم:

قائم على المشروع

قصص النجاح

اكتشف كيف ساعدنا مجموعة واسعة من عملائنا

New product innovation platform

New Product Innovation Platform

Employee Life Cycle Management

Employee Life Cycle Management

Feature Image

Fuel Card Management System

integration-gd0a8408f3_1280

Volunteering Engagement Portal

Feature Image

Application Development Request

جرّب الدليل على المفهوم مجاناً لمدة 30 يوماً

نحن نتولى زمام الأمور لبناء دليل على المفهوم ليعكس التطبيق النهائي في أقل من 30 يوماً.
رؤيتك، سرعتنا

الأسبوع الأول

icon-for-web-01.png

جلسة استكشافية

نقوم بجمع المعلومات حول احتياجاتك وأهداف تطبيقاتك. هل أنت غير متأكد من التطبيق الذي تحتاجه؟ سوف نقيّم بعناية أهم التحديات التي تواجهك ونقدم لك إرشادات الخبراء بشأن الحل الأمثل المصمم خصيصاً لنجاحك.

الأسبوع الثاني

icon-for-web-02.png

التحقق من صحة النموذج الأولي

نقوم بإنشاء إطارات سلكية ونموذج أولي تفاعلي لتصور تدفق التطبيق وإجراء تغييرات وفقًا لتعليقاتك.

الأسبوع الثالث

icon-for-web-03.png

النطاق والتقدير والتخطيط

تقدير نواتج المشروع بما في ذلك الموارد والوقت والتكاليف المتضمنة.

الأسبوع الرابع

icon-for-web-04.png

عرض الدليل على المفهوم التجريبي

عرض الدليل على المفهوم (POC) لأصحاب المصلحة المعنيين لتوضيح وظائف التطبيق وإمكاناته لتحقيق أهداف العمل.